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WestBendGifts.Com Store :: Order Information & Policies:

Pre-Ordering F.A.Qs
At WestBendGifts.Com Store we pride ourselves on our outstanding service. We hope that the following will help answer most of your questions.

Payments Methods Accepted:
Pay-Pal, Visa, MasterCard, American Express, Discover, JCB

Shipping Methods & Cost:

Shipping Option

Airmail Ship to Outside Continental U.S. (Includes Alaska, Virgin Islands, Guam, Puerto Rico and Hawaii.) Shipping charge varies by zip code and purchase amount.

Ground Ship to Continental U.S. (48 states) Shipping charge varies by zip code and purchase amount.

* $5.00 Base + 25% of order total for Shipping in the U.S. Orders shipped to outside of U.S. will incur additional charges.

Military Addresses
All APO/FPO addresses are shipped US Mail, Parcel Post.
**Average Delivery Time May Be 4 to 8 weeks.**

About Items with Multiple Sets
Multiple sets are charged as multiple items.

Shipping Status: All Orders
When your order ships from WestBendGifts.Com Store, you will receive an e-mail advising you of shipment. Tracking may not available on orders shipped via the US Postal Service.

A Note About Back-Orders
In rare instances, you may order an item that we do not have in stock. Should this happen, we'll ship what we have, and send the back-ordered item to you when it arrives. Shipping is assessed on all back-orders. Please keep this in mind when placing your order.

Payment Methods Currency And Policy
At this time, WestBendGifts.Com Store accepts all major credit cards for orders placed. We also accept payments through Pay-Pal. All prices are in United States currency (USD). Foreign exchange rates are left to the discretion of credit card companies, and are considered outside the control of WestBendGifts.Com Store.

For additional protection, we require that your credit card BILL TO Name + Address MUST match the SHIP TO Name + Address. We will not process your order if this basic criterion is not met. We may also charge a nominal convenience and fraud screening fee for all credit card orders.

Return Policy: All Sales Are Final!
WestBendGifts.Com Store will only accept the return of any item found to be defective. We will also accept the return of any item we ship that was not ordered which is returned unopened. You must notify us via email and obtain RMA #, 3 business days after you receive your shipment. Please include a copy of your invoice and a note with your address and the reason for the return.

Gift Card Redemption - Gift Card Terms and Conditions
By accepting and using Your Gift Card, You are agreeing to these Terms and Conditions. Please read them carefully and keep a copy for Your records.

Cardholder can obtain the latest version of these Terms and Conditions and additional information about the Gift Card at

In these Terms and Conditions, You and Your means the person who has received the Gift Card. We, Us and Our means the merchant who issued the Gift Card, the person who fulfills orders on the Gift Card, and each of their successors, affiliates or assigns.

The Gift Card is not a credit card. The merchant who issued the Gift Card is responsible for providing funds to load value onto Your Gift Card. The order fulfillment company has no obligation to You in the event the merchant delays in providing or fails to provide funds to fund Your Gift Card. Please contact the merchant directly for customer service issues, using the contact information on the back of Your Gift Card.

Your Gift Card. The Gift Card is offered to individuals over the age of 18 that lawfully enter into and form contracts under applicable law, and by using the Gift Card You represent and warrant to Us that You are such an individual. We, in Our sole discretion may refuse to issue a Gift Card for any reason. The amount of funds shown on the records of the merchant or fulfillment center shall be deemed the balance on the Gift Card, unless You can prove to Our satisfaction in Our sole discretion that there should be a different balance.

Card Access. The Gift Card is a prepaid Card that can be used for purchases of merchandise from the merchant who issued the Gift Card, using the contact information on the back of Your Gift Card. The Card may not be used to make purchases from other merchants, to obtain cash from automated teller machines (ATMs) or for any other type of purchase or cash advance.

Card Limitations. You must have sufficient, available funds to pay for all Gift Card transactions. If the purchase amount is greater than the available funds, the difference may be paid for with cash, check or credit or debit Card, subject to the policy of the merchant. If the merchant attempts to process the Gift Card for more than the available funds, the transaction will be declined. If Your Card balance is zero or becomes zero the Card will be terminated. You may confirm Your available balance or transactions during regular business hours by visiting the website or calling the number on the back of the Card, if one is listed. You may only use Your Card in the manner and for the purposes described in these Terms and Conditions. Your Card may not be used for illegal transactions or for any type of pre-authorized transactions such as recurring monthly payments, dues or fees.

Disclosure of Information to Third Parties. We will disclose information to third parties about Your Card or a transaction that You make: where it is necessary for completing the transaction; in connection with examinations by any taxing or other regulatory authorities; for analytical purposes; if You give Us written permission; and as otherwise permitted by law or Our Privacy Policy.

Disputes with Merchants. You agree to make a good faith effort to settle all disputes about purchases You make using Your Card with the merchant who accepted the Card.

Lost and Stolen Cards. We are not responsible for lost or stolen Gift Cards. Treat your Gift Card like cash, because lost or stolen Gift Cards will not be replaced.

Disclaimer of Liability. In providing the Gift Card services to You, We disclaim any duty or responsibility other than those expressly set forth in these Terms and Conditions. The issuer is not liable expressly for the following:

- If through no fault of ours, cardholder does not have enough money on the Gift Card to cover the transaction; or

- If the transaction would exceed the cardholder's available funds; or

- If the terminal or system was not working properly; or

- If circumstances beyond Our control prevent the transaction, despite reasonable precautions that We may have taken; or

- If there are other exceptions stated in these Terms and Conditions or provided by law.

- The merchant who issued the Gift Card does not have sufficient funds available to cover the transaction.

Termination. The Card shall remain Our property. We may, at any time and without prior notice, cancel Your Card and have You return the Card to Us. You may terminate Your Card by returning the Card to Us. However, the purchase price paid for the Card may be non-refundable. Termination of the Card will not affect prior transactions or obligations existing at the time of termination, and may not entitle You to any refund. Gift Cards may be non-refundable. Contact the merchant who issued Your Card to determine if they offer refunds.

Amendment. We may amend these Terms and Conditions at any time in Our sole discretion by posting a revised copy on at least 30 days prior to the effective date of any amendment that results in an increased fee or charge, an increase in Your liability, a reduction in Card services, or stricter transaction limitations.

Severability/No Waiver. If any provision of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. Our failure to enforce the strict performance of any provision of these Terms and Conditions will not constitute a waiver of Our right to subsequently enforce such provision or any other provision of these Terms and Conditions.

Governing Law. These Terms and Conditions, the Gift Card and all transactions hereunder are subject to the laws of the State of California .

Arbitration. Any dispute, controversy or claim arising out of or relating to the Gift Card, these Terms and Conditions or the provision of services shall be settled by binding arbitration before a retired judge in accordance with the commercial arbitration rules of JAMS in Santa Monica , California . The prevailing party shall be awarded their arbitration and attorney fees, costs and expenses to the maximum extent permissible. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either You or We may seek any interim or preliminary relief from the court of competent jurisdiction in the County of Los Angeles necessary to protect the rights of property of You or Us (or Our agents suppliers, and subcontractors) pending the completion of the arbitration.

Customer Service Inquiries
You may email us at: Customer Service will try to respond to any service related issues via e-mail within two business days of receipt of your question/concern. For orders, include in your email Customer#, Invoice#, and Catalog# for the item(s) or order(s) that you inquiring about. Please confirm your e-mail address before submitting. In nearly every case where an inquiry was not answered, the problem was with an invalid e-mail address.

Thank you for being a valued Customer!
Your WestBendGifts.Com Store Team
Last Updated: 2 Aug 2007 01:42:00 PDT home  |  about  |  terms  |  contact
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